In order to deliver the high levels of service expected, the team must understand their customers and the complexities of each of the markets they deal with. Working to tight timescales, the team must be prepared to face and overcome many day-to-day challenges.
Our Customer Relations team speak 6 different languages helping them communicate with our global customers, and ensuring that all information that is received is understood and acted upon.
The team prepares and deals with over 100 different types of documents to ensure the speedy clearance of our amazing portfolio of brands at their destination, allowing them to be sold on with no delay. We pride ourselves in the provision of a bespoke customer experience that sets the standard across the industry.