Service Delivery Analyst

UK & Ireland
Job Type
Closing Date

Do you have an understanding of a Citrix XenApp Environment and Device Client Management tools and able to support a Microsoft Active Directory/Exchange/MSOffice environment?  If so, then this could be the opportunity for you!

We are looking for a Service Delivery Analyst to work in the Client Services team, within GTS, providing quality second and third level IT support to the business. The primary focus of the role is to resolve, to complete customer satisfaction, as many IT service requests as possible within Service Level Targets.

Our brand new €35 million state-of-the-art Tullamore Distillery opened September 2014, returning whiskey production to its heartland of Tullamore 60 years after the original distillery closed its doors.

The distillery was built to meet growing international demand for Tullamore D.E.W. which has become the second best selling Irish whiskey in the world.

As a vital member of the Client Services Team, you will be responsible for a number of key tasks including:

We pride ourselves in embracing the pioneering spirit of our founder, continually seeking new ways to improve and develop, and sharing your ideas, expertise, knowledge and opinions will be encouraged as part of your day to day role.

It is essential applicants have a demonstrable knowledge of Microsoft Operating System Technologies, including but not limited to Windows Server, Microsoft Windows Operating System with an understanding of a Citrix XenApp Environment and Device Client Management tools.  It is desirable you are MCP or MCSE or Mac qualified with exposure to ITIL Frameworks and have Exposure to mobile technology and support.

For comprehensive details of this exciting role and the skills required, please see the success profile by following the link below.